Refund policy
Returns
We want you to love your Flareve device. If you don't, we'll make it right.
Flareve comes with a 90-day money-back guarantee. If you use the device consistently for at least 8 weeks and don't see results, we'll refund your full purchase price. No hoops. No "store credit only." No fine print.
To start a return:
- Email us at contact@flareve.com with your order number and a brief description of your experience.
- We'll respond within 24–48 hours with return instructions.
- Ship the device back to us using the prepaid label we provide (US orders) or at your own cost (if applicable).
- Once we receive and inspect the returned device, your refund will be processed within 5–7 business days to your original payment method.
What qualifies:
- The device must be returned within 90 days of the original purchase date.
- The device must show evidence of use — we created the guarantee for women who genuinely tried the product and didn't get results, not for unopened boxes.
- Original packaging is appreciated but not required.
What doesn't qualify:
- Devices returned after 90 days from the purchase date.
- Devices with physical damage caused by misuse, drops, or unauthorized modification.
- Requests for refunds without returning the device.
Damaged or Defective Products: If your device arrives damaged or stops working during normal use, contact us immediately. We'll replace it at no cost to you. Flareve devices are backed by a 1-year warranty against manufacturing defects.